Refund Policy

At The Founders Office ("Company", "we", "our", or "us"), we are committed to delivering high-quality, professional, and results-oriented services. This Refund Policy outlines the terms and conditions regarding payments, service cancellations, and refund eligibility for our professional engagements.

1. Nature of Services

We provide professional and consultation-based services including but not limited to:

• Company Incorporation
• Accounting & Bookkeeping
• GST & Income Tax Services
• ROC Compliance
• Virtual CFO Services
• Business Advisory
• Financial Consulting
• Compliance & Regulatory Services

Since most services involve professional time, consultation, planning, documentation, filing work, and customized execution, refunds are governed by the terms below.

2. No Guaranteed Outcomes

Our services are based on professional expertise, interpretation, documentation, and compliance support. We do not guarantee:

• Approval by government authorities
• Tax outcomes
• Registration approvals
• Business profitability
• Specific financial results

Therefore, dissatisfaction based on outcomes alone shall not qualify for refunds.

3. Refund Eligibility

Refunds may be considered only in the following situations:

• Duplicate payment made by the client
• Payment made for a service that was not initiated by us
• Technical/payment gateway errors resulting in excess deduction
• Cancellation accepted by us before commencement of work

Approved refunds, if any, shall be processed within 7–15 business days.

4. Non-Refundable Services

The following shall generally be non-refundable:

• Consultation fees
• Advisory fees
• Strategy sessions
• Filing fees
• Government fees
• Compliance-related work already initiated
• Documentation and drafting work
• Monthly retainership fees
• Digital products, templates, courses, or downloadable material

Once work has commenced, fees paid for professional time and effort are non-refundable.

5. Client Delays & Non-Cooperation

Refunds shall not be provided in cases where delays or non-completion occur due to:

• Delay in submission of documents
• Incorrect information provided by client
• Non-responsiveness
• Delay from government authorities
• Regulatory or legal issues beyond our control

6. Cancellation Policy

Clients wishing to cancel services must notify us in writing. Cancellation requests will only be considered before substantial commencement of work. We reserve the right to deduct:

• Consultation charges
• Documentation costs
• Administrative expenses
• Work already completed

before processing any approved refund.

7. Chargebacks & Payment Disputes

Unauthorized chargebacks or payment disputes initiated without prior communication may lead to:

• Immediate suspension of services
• Legal recovery proceedings
• Restriction from future engagements

We encourage clients to contact us first for resolution.

8. Modification of Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Updated versions shall be published on this page.

9. Contact Information

For refund-related queries, please contact us at hello@thefounders-office.com.